UK Customer Rights & Delivery
This page applies to orders delivered to England, Scotland and Wales. It sits alongside our general Terms of Service and Refund Policy — where this page differs, this page applies to UK orders.
Who you are buying from
Growth Group ApS, trading as Brease
Elmsager 68, 8240 Risskov, Denmark
Company registration (CVR): 43812661
Email: support@breaseworld.com
Telephone: +45 53 65 10 11
We are a Danish company selling directly to customers in the United Kingdom. We do not have premises or staff in the UK.
Your right to change your mind
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day you receive your order to tell us you wish to cancel. You do not need to give a reason.
Once you have told us, you have a further 14 days to send the goods back. We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them.
Goods must be returned in a resaleable condition. You may handle them as you would in a shop — but if the value is reduced by handling beyond that, we may reduce your refund accordingly.
To cancel, email support@breaseworld.com with your order number. You may use the cancellation form at the bottom of this page, but you do not have to.
If something is wrong with your order
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:
- Within 30 days of delivery you have the short-term right to reject the goods and receive a full refund.
- After 30 days and up to six months, we will repair or replace the goods. If that is not possible, or does not resolve the fault, you are entitled to a refund.
These rights are in addition to your right to change your mind above, and nothing on this page affects your statutory rights.
Delivery
We dispatch UK orders from our fulfilment partner in the EU. Delivery is charged — the exact cost is shown at checkout before you pay. We do not offer free delivery to the UK.
Please allow longer than our European delivery times, as parcels pass through UK customs.
Import VAT and customs
For consignments with a goods value of £135 or less, UK VAT is included in the price you pay at checkout. There is nothing further to pay when your parcel arrives.
For consignments above £135, import VAT and any customs duty are handled by us before delivery. You will not receive a separate bill from the carrier.
Returns postage
If you are exercising your right to change your mind, you pay the cost of returning the goods to us unless we agreed otherwise. If the goods are faulty, misdescribed or not as ordered, we pay the return cost.
Product safety
Our weighted plush toys are CE marked and tested to EN 71 toy safety standards, which are recognised in Great Britain. Weighted products are not suitable for infants. Please follow the age and weight guidance shown on each product page, and never place a weighted item over a child's face or head.
Complaints
If something has gone wrong, email support@breaseworld.com and we will respond within five working days. If we cannot resolve it between us, you may be able to take the matter to an alternative dispute resolution provider or to your local Trading Standards service.
Model cancellation form
You may use this wording, but you do not have to:
To Growth Group ApS, Elmsager 68, 8240 Risskov, Denmark — support@breaseworld.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Order number:
Date: